Welcome to the Terms and Conditions section on our website. Please read it carefully before continuing. Using our website afterwards will be considered as agreement with the general terms below.
We keep the right to change these terms without informing you. All changes become valid as soon as they are published.
If you have any questions, do not hesitate to contact us
1.Placing an order
1.1.Browse our online store and find items that fit your needs.
1.2.Send us an e-mail with a list of the items you liked. Or just describe shortly what you need. Do not forget to write down where your property is located.
1.3.We will get in touch with you to discuss product availability, options to choose from, delivery date, preferred payment method, etc.
1.4.We manufacture and deliver your furniture. You will receive a detailed report of the final result, including pictures.
1.5.We reserve the right to partially or fully reject your order. We will inform you of our decision within a working day with an e-mail.
1.6.We recommend communicating with us via e-mail. Thus, correspondence will be stored and easily referred to in case of a disagreement.
2.1.You can pay via Visa/MasterCard debit/credit card, PayPal or bank transfer.
2.2.The full amount is due before our team starts working on your order.
2.3.Prices shown on our website are in Euros and Sterling Pounds and include VAT. However, delivery and fitting are not included.
2.4.If you chose to pay in Sterling Pounds, we reserve the right to cancel your order and ask you to resubmit it, in case the exchange rate Euro/British Pound has moved considerably between placing your order and the time we process it.
2.5.If we find that a wrong price has been accidentally posted on the website, we will inform you about this and ask you to confirm that you agree with the new (corrected) price. In this case, you have the right to cancel the order.
3.1.We provide delivery to your apartment. Refer to section ‘Delivery Information’ for more details.
3.2.Depending on the size of the order, the delivery period can vary from 1 to 6 weeks.
3.3.You officially become owner of the ordered products only after delivery.
3.4.It is your responsibility to provide access to your property when taking measurements and delivering your order. If you are not present on delivery day, please make sure that a representative from the complex will confirm that everything was delivered and fitted as agreed upon.
3.5.If we arrive at the arranged place at the arranged time and for some reason not dependent on us we are not able to deliver and fit the order, you need to pay for a second delivery.
4.1.If you find that any of the items has been damaged, please contact us as soon as possible.
4.2.If we cannot repair the product, we will send you a new one at our expense.
4.3.If the item has been discontinued, we will offer to provide a substitute or will reimburse you the amount that the damaged product costs.
5.1.If you are not happy with any of the products, please contact us as soon as possible. We will try to offer a solution that suits both sides, which will not infringe upon your rights as a consumer.
5.2.These Terms and Conditions are in accordance with Bulgarian Law. Any disagreement that cannot be settled between the parties is to be resolved before the Bulgarian Court.
6.Personal Data Protection
6.1.Your personal data will be used only to service your order in accordance with the Data Protection Law.
7.1.Slight discrepancies in product colour, size, style, etc. are possible.
7.2.Such discrepancies are not a valid reason for returning or replacing products.
7.3.If considerable discrepancies are present, you have the right to demand replacement of the item or to return the whole order.